About The Luggage Company
Luggage and travel accessories bought direct, delivered right across Australia.
What we do
We sell luggage direct. Hard shell suitcase sets, carry on cases that clear the airline limits, backpacks, duffel bags and the accessories that go inside them, chosen to cover the trips people actually take rather than to fill a shop floor.
Working directly with manufacturers instead of buying through a distributor and a retail chain is the whole business. It is the same luggage, without the markup that a shop front and its staff put on top of it.
How we work
We sell online only, right across Australia. There is no shop, no shop rent and no store fit-out sitting on top of the item, and that is where the price difference comes from rather than from any trick with the goods.
Prices are in Australian dollars, include GST, and are what you pay at checkout. Delivery is free on orders over $100, and $27.50 below that. Express Shipping is $27.50 on any order. Orders are handled in 24 to 48 hours and then take 5 to 7 days, so allow about a week.
If you are not sure which size in a set suits the trip, or whether a case will clear your airline's carry on limit, email us at theteam@customerservice.care before you buy. We would rather answer the question than take the order and have the case come back.
What we will and will not tell you
Every specification on a product page is the one the supplier publishes for that item, in centimetres. Where a figure is not published we say so on the page and invite you to ask, rather than borrowing a number from a similar product. A plausible dimension nobody can stand behind is worse than an honest gap, and on luggage it is the difference between a case that boards and one that gets checked at the gate.
The reviews on this site were left by customers of this store, and every one of them renders on the product page rather than a chosen few. Where we hold no reviews for an item, the page shows none.
What we sell
Travel sets
Hard shell suitcase sets in two, three and four pieces, expandable cases, an underseat spinner with USB charging, and covers and organisers to go with them.
Duffel bags
Weekender bags with a separate shoe compartment, and travel duffels with elastic side pockets and a two way zip.
Backpacks
Carry on backpacks sized for the cabin, with a USB port and four packing cubes included.
Accessories
Vacuum storage bags with a hand pump, packing cubes and suitcase covers that keep a case out of the scratches.
Frequently asked questions
What makes a Luggage Retailer stand out in the market?
A standout Luggage Retailer offers a wide selection, competitive pricing, exceptional customer service, and a seamless shopping experience, making luggage shopping enjoyable and efficient.
How can I ensure quality when buying from an Online Luggage Retail Shop?
Ensure quality by shopping at reputable Online Luggage Retail Shops that offer detailed product descriptions, customer reviews, and a robust return policy.
What are the benefits of starting a Luggage Retailing Business online?
Starting a Luggage Retailing Business online offers low overhead costs, access to a global customer base, and the flexibility to operate 24/7, enhancing growth opportunities.
How do Luggage Retailers keep their prices competitive?
Luggage Retailers keep prices competitive by optimizing supply chains, buying in bulk, and leveraging direct manufacturer relationships to offer the best deals to their customers.
What trends are driving the Luggage Retailing Business today?
Current trends include eco-friendly materials, smart luggage with technology integrations, lightweight designs, and personalized luggage options, catering to modern travelers' needs.
How does a Luggage Retailer decide on their product range?
A Luggage Retailer decides on their product range by analyzing market trends, customer feedback, and travel needs to curate a selection that appeals to a broad audience.
What is the return policy like for most Online Luggage Retail Shops?
Most Online Luggage Retail Shops offer a 30-day return policy, allowing customers to return products if they don't meet expectations, ensuring satisfaction.
Why should I choose a specialised Luggage Retailing Business over a general retailer?
Choosing a specialised Luggage Retailing Business ensures access to a wider variety of luggage, expert advice, and products specifically tailored to travellers' needs.
How do Luggage Retailers handle warranty claims?
Luggage Retailers handle warranty claims by coordinating with manufacturers to repair, replace, or refund faulty products, providing hassle-free support to customers.
Can Online Luggage Retail Shops match the prices of competitors?
Online Luggage Retail Shops offer price matching policies to ensure they offer the best deal, making them competitive and customer-friendly.
What customer service should I expect from a Luggage Retailing Business?
Expect responsive customer service from a Luggage Retailing Business, including knowledgeable assistance, easy returns, and support for warranty claims.
How often do Luggage Retailers update their inventory?
Luggage Retailers frequently update their inventory to reflect new trends, seasonal travel needs, and the latest innovations in luggage design and functionality.
What makes an Online Luggage Retail Shop's website user-friendly?
A user-friendly website features easy navigation, detailed product information, high-quality images, customer reviews, and secure checkout processes.
How can I track my order from an Online Luggage Retail Shop?
Most shops provide a tracking number post-purchase, allowing customers to monitor their order's progress from dispatch to delivery.
Do Luggage Retailers offer international shipping?
Yes, many Luggage Retailers offer international shipping, expanding their customer base globally, though delivery rates and policies may vary.
What financing options are available through Luggage Retailing Businesses?
Some businesses offer financing options like installment payments or partnerships with financial services for customers to purchase now and pay later.
How do Luggage Retailers ensure the security of online transactions?
Retailers implement SSL certificates, secure payment gateways, and data encryption to ensure all online transactions are safe and secure.
Can I find luggage repair services through a Luggage Retailer?
Yes, some Luggage Retailers offer repair services or can direct customers to authorized repair centers, extending the life of their products.
What are the best-selling products for a Luggage Retailing Business?
Best-sellers include carry-on spinners, backpacks with charging ports, lightweight suitcases, and travel accessories that enhance convenience.
How do Online Luggage Retail Shops deal with out-of-stock items?
Shops typically offer the option to notify customers when items are back in stock or suggest similar products to meet their needs.
What loyalty programs do Luggage Retailers offer?
Many retailers offer loyalty programs that reward repeat customers with discounts, early access to sales, and exclusive deals.
How do Luggage Retailing Businesses stay competitive during off-peak travel seasons?
They offer seasonal discounts, promote staycation essentials, and highlight the versatility of their products for various uses beyond travel.
Do Luggage Retailers offer eco-friendly and sustainable products?
Increasingly, retailers are offering products made from sustainable materials, catering to eco-conscious travelers looking to minimize their environmental impact.
How can I get advice on the best luggage for my travel needs from an Online Luggage Retail Shop?
Contact customer service via email, phone, or live chat for personalized advice based on your travel style, destination, and requirements.
What sets a high-quality luggage piece apart in an Online Luggage Retail Shop?
High-quality luggage features durable materials, ergonomic design, innovative storage solutions, and warranties that underscore the manufacturer's confidence in their product.
Can Luggage Retailing Businesses accommodate bulk or corporate orders?
Yes, many businesses offer special pricing and services for bulk or corporate orders, including customization for branding purposes.
How do Online Luggage Retail Shops handle customer feedback and reviews?
Shops actively encourage feedback and reviews, using them to improve product offerings and customer service, and to build trust with potential buyers.
What security features should I look for in luggage from a Luggage Retailer?
Look for luggage with TSA-approved locks, RFID-blocking technology, and durable zippers to keep your belongings secure while traveling.
How do Luggage Retailing Businesses adapt to changing travel regulations?
They stay informed on global travel regulations, adjusting their product lines to include TSA-approved items and luggage that meets size restrictions for carry-on and checked baggage.
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